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James W. Greer, CPCU

James W. Greer, CPCU
AE21 & AE21 Onine

James W. Greer, CPCU

Mr. Greer’s experience spans thirty years in insurance claims adjusting and leadership.  His career began in South Louisiana with a variety of field assignments as a multiline adjuster with Aetna Life and Casualty’s Property-Casualty Claim division.  After several years in field supervision, he was called to Aetna’s Home Office in Hartford, CT for advanced assignments in environmental/hazardous waste and mass tort litigation, field office performance evaluations (i.e. best claims practice audits), and training.  In 1990, Mr. Greer became a key participant in numerous business and process re-engineering initiatives that resulted in dramatic change to Aetna’s claims division and sharp increases in quality, customer satisfaction, and profitability.  In 1991 he was dispatched to Florida to personally implement this re-engineering initiative as a valued member of the Aetna’s Tampa Claim Service Center where the process was finalized just in time for the 1992 landfall of Hurricane Andrew.  Since 1992 ,when he was recruited to the Board of Directors for Florida’s Association of Workers’ Compensation Claims Professionals (WCCP), he has been actively involved in the professional development and performance of the insurance industry’s claims professionals.

In 1997, Mr. Greer founded AE21 Incorporated where he currently provides training and development services for front-line adjusters and managing claims professionals.  Through AE21, Mr. Greer also provides expert witness, consulting and audit, and association/event management services.  Specific achievements include competency-based intermediate claims training, advanced adjuster board certification programs for Florida claims professionals, the country’s largest selection of online adjuster licensing, training and continuing education curriculum, and the industry’s only leadership and management development program specifically designed for managing claims professionals.

In September 2005, in the wake of Hurricane Katrina, Mr. Greer put the AE21 credo, “Lead by Example”, to the test by leading one of Florida’s most well-known Florida independent adjusting firms to the Mississippi Gulf Coast and managed over 4,000 catastrophic losses in Mississippi’s hardest hit area, Hancock County, for Mississippi Wind Underwriting Association.  His observations and testimony resulting from this experience were subsequently read into the 2006 Congressional Record during the United States Congress’ investigation of the insurance industry’s response to the event.

Today, through AE21, he and his staff own and manage Florida’s Association of Property & Casualty Claims Professionals (PCCP) and Association of Workers’ Compensation Claims Professionals (WCCP), the largest state-certified providers of insurance claims-related continuing education and professional development, serving a combined membership and constituency of over 8,000 claims professionals across Florida and the nation.  Through these Associations, he and his staff provide adjuster, medical and legal certification services for such events as the annual Windstorm Insurance Conference, Texas Wind Symposium, the Annual Florida Bar W/C Forum, and the Annual Claims Management & Leadership Conference.  His versatility and broad array of competencies, combined with his visionary leadership and motivational, results-oriented approach, provides expert guidance for building and maintain high performance teams and profitable organizations.

Under his leadership and guidance, AE21 and the Association of Property & Casualty Claims Professionals (PCCP) became the first provider in Florida history to author and produce state-approved online continuing education programs for Florida licensed claims professionals, a state-approved online adjuster licensing program, public adjuster-specific continuing education program, and online public adjuster-specific continuing education programs.  Additional accomplishments include publication of the “Top Ten Indicators of Best Claims Practice”, in the February 2007 edition of Claims Magazine, and engagement as Contributing Editor of the Florida Workers’ Compensation Handbook, published by LexisNexis and Matthew Bender Publishing Co.

Clients include, but are not limited to, USAA, Blue Cross Blue Shield of Florida, CNA, the Florida Workers’ Compensation Self-Insurers Guaranty Association, Gallagher Bassett Services, Liberty Mutual, Louisiana Citizens Property Insurance Co., North American Risk Services, Travelers Insurance Co., the Windstorm Insurance Network, and many, many more.

Mr. Greer is a graduate of Southeastern Louisiana University.  After attending Law School at Louisiana State University, he entered the insurance claims industry with Aetna Life & Casualty.  He is a licensed adjuster in both Florida and Mississippi and currently holds the Workers’ Compensation Claims Law Associate (“WCCLA”) and Certified Property and Casualty Underwriter (“CPCU”) designations.  He is President and Founder of AE21 Incorporated and Florida’s Association of Property & Casualty Claims Professionals (“PCCP”), a member of the SunCoast Chapter of the Society of CPCU, and former President and Executive Director of the Association of Workers’ Compensation Claims Professionals (“WCCP”), a non-profit association of over 3,500 of Florida’s workers’ compensation claim professionals.