AE21  - Insurance Consulting, Expert Services, Adjuster TrainingAE21 Home

efficient, consistent, accurate — Accuracy and objectivity is a critical part of what all that we do, and our experience provides the foundation of our counsel.  At AE21 we offer our clients uncompromising commitment to quality and excellence by giving them the information they need to make business decisions with confidence.  We also help our clients shape their organizations to consistently deliver service of the highest caliber. Simply stated, when you choose AE21, you’re getting the best there is.  Services include:

  • Performance Benchmarking & Quality Assurance
  • Reserve Portfolio/Adequacy Reviews
  • The GAP Workload Analysis
  • Best Claim Practices Development

Performance Benchmarking & Quality Assurance
How can you be sure the claim service you are providing, or getting, meets with both your expectations?  In today’s busy claim climate, you can’t possibly get everywhere you need to be, and despite their importance to your quality matrix, self audits and performance reviews still lie at the bottom of your priority pile.  Let us design an objective, consistent, performance review schedule that lets you know where you are, and corrects any deficiencies in claims handling, long before anyone else does.

AE21’s performance management reviews focus on the issues that consistently produce the best results: ”Best Claim Practices”.  We then recommend (and can deliver) follow-up training on areas needing improvement.  Our performance reviews and training programs are renowned for their positive impact on claims operations, and you can be assured of meeting your performance objectives with AE21 as your performance partner!

Consulting Services

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Reserve Portfolio/Adequacy Reviews
Are you financial reserves at full strength?  Are they adequate enough to satisfy self-insurance regulatory requirements, or the enhanced standards of Sarbanes-Oxley?  Notwithstanding perspectives that the evaluation and reserving of claims is, at best, a “crap-shoot”, there is a consistent and accurate methodology for such analysis, and AE21’s consultants are experts at it.  Clients include regulators, residual market carriers, national carriers, and self-insured employers seeking to ensure the accuracy and adequacy of their financial reserves from both micro and macro perspectives.

The GAP Workload Analysis
Whether positive or negative, turnover is claims’ worst enemy, and the likelihood of adverse impact on claim performance, morale and bottom line costs is a certainty you can’t avoid. Or can you?! AE21’s GAP Analysis can help you “bridge the gap” ...

While seeking replacement staff, or better yet, considering the possibility of absorption, AE21’s experts can quickly analyze your unassigned claim inventory, identifying the “barn burners” needing immediate supervisory involvement vs. claims that can be easily reassigned without disruption in claim service or file management.

But don’t stop there! As an additional service, our experts can provide you with a comprehensive needs analysis on individual claim files that provides a detailed summary of the claim’s current status with directives for ongoing management.

Best Claim Practices Development
Raise the Bar for Claims Performance! Does your company follow Best Claims Practices consistent with traditions of excellence in claims performance by "best in class" carriers and third party administrators?  Does your staff follow these practices?

Despite their traditional and consistent prevalence across the industry for many decades, they are very difficult to find -- and they are closely guarded by those who have them.

AE21’s claims experts can provide you with your own set of Best Claims Practices for property, liability or workers’ compensation claims handling, either “off the shelf”, or completely customized to meet the unique needs of you and your clients’ business.  We also provide benchmark analysis and implementation training to your staff so they understand just what is required of these guidelines