Introducing AE21's NEW and IMPROVED Florida Certified Claims Adjuster Licensing Program

Course Features

Florida Certified Claims Adjuster Licensing Course

Course Description

Welcome to AE21’s Florida “Certified Claims Adjuster” (CCA) designation licensing program! As pioneers in online adjuster training, AE21 proudly introduced the first fully-online, self-paced option for aspiring adjusters to earn their license and waive the state exam nearly 20 years ago, paving the way for accessible licensing solutions. With over 60 years of experience, we stand as a family company rooted in three generations of adjusters, dedicated solely to serving the adjuster community.

Our program, approved by the Florida Department of Financial Services under §626.221, provides a comprehensive path to acquiring your Florida All-Lines Adjuster License. We’ve designed a multi-media learning experience that sets the standard for excellence in adjuster training. From engaging videos to complete audio narration, high-quality graphics, interactive exercises, fun and entertaining case study scenarios that bring real-world claims adjusting experiences to life, and an optional printable and fillable guided study workbook, we ensure that every aspect of your learning journey is optimized for success.

Course Overview

Our course takes a structured approach, beginning with foundational principles of claims adjusting and progressing to in-depth studies of various insurance policies.

  • Section 1: Introduction to Claims Adjusting
    Learn fundamental insurance principles, adjusting practices, and basic tenets of liability and property claims.
  • Section 2: Liability and Casualty Policies
    Dive deeper into automobile liability, personal injury protection, general liability, and workers’ compensation.
  • Section 3: Property Insurance Policies
    Explore homeowners and commercial property insurance, inland and ocean marine, and farm and flood insurance.
  • Section 4: Automobile Physical Damage Claims Handling
    Focus on automobile physical damage claims handling and mechanical breakdown coverage.
  • Section 5: Health Insurance and Residual Markets
    Briefly touch on health insurance and residual markets, along with important claims handling guidelines.
  • Section 6: Interactive Case Studies
    Analyze two real-life case studies, evaluating coverages and damages just like a claims adjuster.
  • Final Exam
    Conclude your course with a 100-question final exam. With our reinforced-learning format and 98% first-time pass rate, you can rest assured in your ability to pass and earn the CCA designation.

Pricing & Benefits

  • Price: $275
  • Includes:
    • 100% Online and Self-Paced 40-hour Course Approved by the Florida Department of Financial Services to Waive the State-Administered Exam (pursuant to Florida Statute §626.221[j])
    • Multi-Media Learning Experience with Engaging Narration, Graphics, and Video
    • Online Final Exam Completed at Your Convenience
    • 1-Year Course Access
    • Step-by-Step Licensing Instructions
    • Subject-Matter Support from our Claims Experts
    • Technical Support

Join the ranks of licensed adjusters with AE21, where expertise meets innovation in adjuster training. Enroll today and take the first step towards your rewarding career in claims adjusting.

Enroll Now



Frequently Asked Questions

This course has been certified by the Florida Department of Financial Services to provide the designation of Certified Claims Adjuster, which allows those carrying the designation to secure their all-lines adjuster’s license without sitting for the state-administered exam. In accordance with the requirements set forth by the state, this course is designed to be equivalent to a 40-hour course of classroom instruction or self-study. However, we recognize that everyone learns in different ways and at different speeds. Those who have prior experience in the insurance industry or who simply absorb material more quickly may be able to complete this course in less than 40 hours. For some, it may require more. Therefore, we have designed the course to be self-paced.

That said, due to the enormous amount of responsibility that rests upon the shoulders of insurance adjusters, and the impact of their actions on the public, it is our expectation that all prospective licensees, regardless of experience, will approach this course of study seriously, with the utmost integrity, and with an appropriate dedication of time and effort that provides both AE21 and the Department with a sense of comfort that the adjusters who have earned the CCA designation will have the requisite knowledge, understanding, and commitment to engage in timely, fair and appropriate claims practices.
You will have 1 year from enrollment to complete the course.

If more time is needed to complete the course beyond the provided 1-year access period, extensions may be available with an administrative charge of $25 per 30 days. To be eligible for an extension, such a request must be received within 60 days of the course’s expiration date.

**If a year or more has passed since the last course activity at the time of the extension request, the course must restarted from the beginning.

To request an extension, you can submit a support ticket or call our office at 800-820-4550.
All adjusters of every kind and type must be licensed.
No. There is only one type of license: an All Lines Adjuster License. This is known as a "6-20" license for Florida resident adjusters or a "7-20" for non-resident adjusters. *Note: For Public Adjusters, there is a Public Adjuster License (3-20 license). However, one seeking licensure as a Public Adjuster must FIRST be licensed as an 620 or 720 All Lines Adjuster for 6 months prior to testing to become a Public Adjuster.
Yes, unless you secure your adjuster’s license by “Designation”. The Certified Claims Adjuster Designation, which you will receive upon successful completion of this course, is one of these "Designations". For more information on designations, click here: Designations
Quite possibly. If you have a valid company or independent adjuster license with Florida, you qualify for an equal or lesser license without examination. Nonresident adjusters may be exempt from the examination, please review the adjuster reciprocal list.

This list can be found here: Reciprocating States.

*Note: If you want to switch from a resident company or independent adjuster license to a Public Adjuster license, you will be required to take the public adjuster examination per Florida Statue 626.221.

Reciprocity refers to a mutual agreement between states whereby an adjuster holding a license in one state can successfully apply for a license in another state and vice-versa. This is important to adjusters because it means that in many cases you can apply for a license in another state without having to first pass that state's exam or pre-licensing course, a benefit that can mean significant savings in time and money.
Click here for the official list as reflected on the Florida Department of Financial Services website: Florida Reciprocating States
Licenses will expire if more than 48 months elapse without an appointment. Failure to complete continuing education may result in cancellation of such appointment(s).
The status of adjuster applications and licenses can be checked by visiting the DFS "MyProfile" page.
A current listing of the state's application and fingerprinting fees, can be found HERE

**Note that by taking this course, you will not be required to pay an Examination fee.

For current instructions on fingerprinting for both residents and non-residents, click HERE.


The training courses offered by AE21 are by far the best I have experienced in my career as an adjuster. The modules were well made, included a lot of information, and were very easy to follow. Each chapter has a quiz at the end that helped confirm you understood the material, and then each section had a test to really check your comprehension. By the time I took my final exam I was 100% confident in my ability to get my license. Thank you AE21 for your support, and I look forward to all of my future CE classes on your platform.

E. Adams

I just wanted to thank you for providing this course and others like it. I found it to be a tremendous resource and incredibly helpful not only to learn but also the coaching on how to apply for the license. The 6-20 FL course will be the first of many I undertake and AE21 will be my go to for continuing my education and maintaining my license to standard. I will also be sure to strongly recommend AE21 not only to my colleagues but to anyone looking to enter the industry as I am a staunch believer in the programs you have to offer. You provide a wonderful service. Well Done.

L. Turzo

My experience with learning the Florida Certified Claims Adjuster Licensing Program using AE21 was great! The lessons were narrated, animated, and detailed in nature. I found the website easy to navigate, and I was able to go back and review any information at any time during the learning phase. I enjoyed this course and look forward to using ea21online for future learning experiences.

H. Grigsby

I just finished the course for my Florida adjuster licensing and I feel like there was a lot of information presented in an easily digestible way. The case studies really make it easier to grasp what was explained in a more real world way.

K. Back

Hello. I just wanted to give you guys some feedback on the course. I really love the setup that you guys have. I received so much information. I really loved that I can review multiple times before moving on. I just wanted to let you guys know this is a great course you have. This was the best course ever! Thank you!

K. Thomas

I enjoyed how the program is set up. It is easy to follow. I was able to retain the information and overall I feel confident, prepared, and excited to start my new career as an insurance adjuster.

M. Harris

AE21’s Florida Certified Claims Adjuster Licensing Program was very easy to follow and made the process of getting my All Lines License very smooth. Thank you AE21!

J. Fox

Really enjoyed taking this course. Very professional and easy to manage. The lessons and exams prepared me well for final exam. I have already recommended to a friend. Also enjoyed the flexibility of taking the course whenever I had time.

T. Baugh

Thank you so much for giving me the opportunity to expand my knowledge, and pursue a long time dream, this course was amazing and a true blessing for the working men and women who can’t take the time to go to a class based program, I don’t think I’ve ever felt so proud of myself for completing this course and passing the final exam, by no means at all is it easy, but in the end is so rewarding, thanks again.

R. Gaudette


I just want to thank you guys again for the great startup training and through certification on my Independent Adjuster license. You guys touched on all lines of insurance which I find will be helpful in the future. I highly recommend for anyone to go through this course if they are looking pursue a career in this field.

B. Mallet

First let me congratulate you on your online course AE21. I took the course as an opportunity to teach a young man and introduce him to our wonderful profession. I found your online course to be both challenging and informative. I was pleasantly surprised to find the sections on ethics and how well you spoke to those issues and how critical they are to our industry going forward. I had the opportunity to speak with April on your staff and found her to be knowledgeable, friendly, and professional and an absolute pleasure to work with.
I would not hesitate to recommend this course to any individual or company looking for a great online course.
Again my sincere thanks and I wanted to let you know that I enjoyed taking this course.

P. Buckley

This was an awesome training experience. Thank you to everyone at AE21!!!!

K. Crowell

Thank you for your help! Your course is well done and I would highly recommend it.

M. Marsella

This was one of the best courses I have ever taken. I see no reason why every adjuster should not have their all-lines license, and they should use this course to obtain same. If I had been able to obtain my all-lines license in the past with this convenience, I would have and it sure would have changed my career path and where I am today. Thanks again… I love the AE21 Online courses. They are awesome.

P. Porter

I thought it was a great course. A nice refresher in some areas, and I learned some new stuff in others. The layout makes you go through it…. you can’t really just jump to the tests, which is good.

C. Martz

Overall the useability of this course and its content is quite good. I enjoyed taking this course, finding it both interesting and challenging and I look forward to using the information that I have learned. I would recommend this course to anyone that was interested in acquiring a Florida adjuster designation.

A. Taylor

The system was easy to navigate and I truly appreciated that the system would “remember” where you were when you logged out for a break or for the day!! Fantastic delivery of material. Easy to use and the course material was interesting, pertinent and logical. I had previously worked as an adjuster and I actually learned new and useful material. The periodic Quizzes and the section Tests helped to reinforce the material. By the time I got to the final exam I felt prepared and was able to recall the material easily. This is one of the best designed courses that I’ve taken in years. Great educational value for the investment. Thank you.

M. Ferrini