Course Features

National Workers' Compensation Claims Training Program

Course Description

AE21 offers a dynamic online training curriculum in workers’ compensation claims management. This program is designed to provide a robust foundation of knowledge for adjusters, medical case managers, and other insurance professionals. Whether you’re new to the field of workers’ compensation or are looking to enhance your expertise, this program delivers key insights and practices for effective workers’ compensation claims handling.

Course Objectives

Your Pathway to Professional Excellence in Workers’ Compensation

Through eight detailed online courses, students will deepen their understanding of their pivotal role in aiding workers with occupational injuries. The program not only increases awareness but also arms claims professionals with the critical knowledge and skills necessary for proficient workers’ compensation claims management.

Upon completing the National Workers’ Compensation Claims Management Training Program, students will gain a comprehensive set of skills and knowledge, enabling them to:

  • Grasp the Historical Context and Evolution of Workers’ Compensation: Understand the origins of the U.S. Workers’ Compensation industry, its development as “the Grand Bargain: between business and labor over the last century, the challenges it has faced, and its current state as a blend of private contract and social legislation.
  • Master Compensability Doctrines: Learn to accurately identify and apply key legal doctrines that determine the compensability of workers’ compensation claims
  • Calculate and Understand Workers’ Compensation Benefits: Determine the primary benefits an injured worker is entitled to, including the duration and termination of those benefits
  • Identify Occupational Injuries and Medical Conditions: Recognize injuries and medical conditions commonly seen in workplace injuries, understand their causes, the types of treatment available, and the providers of such treatments
  • Evaluate and Reserve Financial Exposures: Learn the principles of evaluating and reserving for financial exposures stemming from occupational injuries, and how to analyze and present the value of a workers’ compensation claim
  • Understand the Insurance Product’s Ecosystem: Gain insights into how experience rating, underwriting analysis, occupational injury and financial loss, financial reserving, and the settlement and elimination of loss exposures interact and affect the workers’ compensation insurance product
  • Navigate the “Intoxication Defense”: Grasp the complexities behind the often misused “Intoxication Defense” across U.S. jurisdictions, including its appropriate application and evaluating its likelihood of success
  • Enhance Negotiation Skills: Acquire advanced strategies and techniques for effective claims negotiations, ensuring equitable resolutions while safeguarding the interest of all parties involved in workers’ compensation disputes

This program equips students with the necessary tools to navigate and excel in the complex field of workers’ compensation claims management, fostering a deep understanding and appreciation of the intricate balance between protecting workers and managing financial exposures.

Course Design

The program is comprised of 8 courses:

  • The Origin & Evolution of Workers’ Compensation
  • The Compensability of Workers’ Compensation
  • The Benefits of Workers’ Compensation
  • Evaluating and Reserving Workers’ Compensation Claims
  • The Economics of Workers’ Compensation
  • Advanced Medical Anatomy for Casualty Adjusters
  • The Intoxication Defense
  • Strategic Claims Negotiations

This program is designed to provide a structured, building-block learning experience. Each course within the program is developed to progressively deepen your understanding of workers’ compensation, ensuring a solid and comprehensive grasp of the concepts.

At the end of each course, you’ll be required to pass a short exam focused on the specific area of study you’ve just completed. Upon completing all of the course modules, you will tackle a comprehensive final exam that covers the entirety of the curriculum. Achieving success on the final exam will earn you a “suitable for framing” Certificate of Completion. This certificate is more than just a piece of paper; it’s a symbol of your dedication, effort, and the comprehensive knowledge you’ve gained in workers’ compensation adjusting. It stands as a testament to your commitment to excellence and your readiness to excel in the field.

This program is your pathway to becoming a proficient professional in workers’ compensation claims management, equipped with the knowledge to make a significant impact in your career.


For the low cost of $249 you will receive:

  • 100% Online and Self-Paced Training Program
  • 8 Workers’ Compensation Training Courses
  • Online Final Exam
  • 12-month Access
  • Subject-Matter Support from Our Claims Experts
  • Technical Support






Frequently Asked Questions

This program is designed for adjusters, medical case managers, insurance professionals, and anyone interested in gaining a comprehensive understanding of workers' compensation claims management, regardless of their experience level.
The program consists of eight sequential, building-block courses designed to progressively deepen your understanding of workers' compensation. Each course includes interactive quizzes and requires passing a short exam before moving on to the next.
While the course exams are open book, allowing you to reference materials as you learn, the final comprehensive exam is not open book, testing your mastery of the program's content.
You have three attempts to pass each course exam and the comprehensive final exam with a minimum score of 80%.
You have access to the program and all its courses for 12 months from your enrollment date, providing ample time to complete the curriculum at your pace.
Yes, upon successfully completing the program, including passing the comprehensive final exam, you will receive a Certificate of Completion, suitable for framing, as a testament to your dedication and acquired expertise.
This program equips you with a thorough understanding and practical skills in workers' compensation claims management, enhancing your professional competence and preparing you for advanced roles in the field.
For any inquiries or additional information about the program, please feel free to contact us at or call our office at 800-820-4550. Our office hours are Monday through Friday, 8am-5pm. Our team is ready to assist you with any questions you may have and provide the support you need to embark on your learning journey with confidence.