Five Traits Of Successful Insurance Claims Adjusters
- March 28, 2023
- Posted by: April Hilbert
- Category: Adjuster Licensing Best Practices Claims Adjuster Goals success
As an insurance claims adjuster, it is essential to have certain qualities and traits for success.
The field of insurance claims handling entails managing complex claims efficiently and accurately, so it’s useful to equip yourself with the skills needed in order to become a successful claims adjuster. AE21 Insurance Adjuster Online Training can help guide you on the path to being a top-notch claims adjuster. Here are the top five traits of a successful claims adjuster:
- Analytical Thinking: Claims adjusters must analyze data quickly, decipher facts from fiction, draw conclusions, and make decisions based on their findings. They must use sound judgment in order to ensure accuracy in their work and be able to effectively handle complex issues that come up.
- Communication Skills: Claims adjusters must have excellent verbal and written communication skills. This includes being able to clearly articulate complicated information in easy-to-understand language both verbally and in writing. It also involves having strong active listening skills so they can effectively hear out all sides of an argument before making a decision.
- Empathy: Claims adjusters need to be sympathetic towards customers who are filing a claim as this helps build trust and rapport between them and the customer base they’re working with. Empathy also helps when resolving disputes, as it allows them to see matters from different perspectives.
- Attention To Detail: Claims adjusters need high attention-to-detail as they must review complex documents such as police reports or medical records that include numerous details that are essential for accurate processing of the claim or determining liability of an incident involved in the claim process.
- Negotiation Skills: Claims adjusters must have superior negotiation skills because part of the job responsibility is settling disputes between parties involved in the claim process and achieving mutually beneficial outcomes for all involved parties without losing sight on business goals or violating insurance regulations and laws set by authorities overseeing such processes.
Through our online Insurance Adjuster Licensing Courses and through our Claims Training and Continuing Education Courses, AE21 equips you in these traits with specific examples and training on how to improve upon these skills. By mastering these qualities, you will be well on your way to becoming a successful claims adjuster! To sign up for a licensing or continuing education course with AE21, contact us today! We would love to help you become a successful Insurance Adjuster.