The Heart of Claims Adjusting: Beyond Numbers and Policies
In the world of insurance claims, there’s a side that often gets overlooked in the hustle and bustle of paperwork, numbers, and policies.
It’s the human side—the aspect of claims adjusting that requires empathy, compassion, and a commitment to positive change. At AE21, we believe in redefining the insurance claims industry through education, and that means cultivating claims professionals who prioritize people above all else.
Our mission is simple yet profound: to train and support adjusters with a heart and mindset that goes beyond the bottom line. We believe every claimant is more than just a case or policy number—they are real people facing challenging times. That’s why we emphasize the importance of compassion, integrity, and societal good in every aspect of our training programs.
The famous 1941 film Double Indemnity portrayed the role of a claims adjuster as one that requires brains, integrity, and guts. The adjuster was likened to a surgeon, with the desk as an operating table and the pencils as scalpels. This depiction highlights the complexity and responsibility inherent in the job—a job that demands more than just technical expertise, but also a deep understanding of human nature and the ability to navigate complex situations with grace and professionalism.
While the world of insurance adjusting has evolved since the days of Double Indemnity, the core principles remain the same. The job still requires a broad range of knowledge, skills, and talent, but more importantly, it requires heart. It requires adjusters who will see beyond the paperwork and numbers, and truly connect with the people they serve.
Our passion at AE21 is to support the training and development of claims professionals who desire to return to the noble roots of the profession—a profession that carries a moral and ethical obligation to serve and protect the public while dutifully balancing the interests of the insurer. It’s a fine line to walk, but with the right training and mindset, it’s one that can be navigated with confidence and integrity.
Join us in transforming claims adjusting into an act of kindness, guided by the Golden Rule. Visit AE21.com to learn more about how we can help you make a difference in the lives of those you serve.