When you become an insurance claims adjuster and start negotiating claims, you may unwittingly fall for some pitfalls of poor negotiation strategies. There are three primary negotiation mistakes adjusters make: “High-Ball” Demands and “Low-Ball” Offers “One-Time” Offers Asking for a Demand While commonly used throughout the industry, these tactics are ineffective and, with very rare […]

In the world of claims adjusting, you often have important information to communicate over the phone.   A successful over the phone strategic claims negotiation need not start with unnecessary adversity or conflict caused by poor telephone etiquette or communication. In order to get your message across by telephone, make sure you stay in control […]

These days, telephones have become tools for written or visual communication more so than for good old-fashioned talking on the phone.   However, in many professions, claims adjusting being one of them, telephone conversations are a crucial part of your work. As an adjuster, you will spend a significant part of your day talking on […]

As an insurance adjuster, a big part of your job is negotiating insurance claims. Negotiation is an ongoing process that doesn’t just take place at the end of a claim.   The processes that influence the final negotiation actually begin when the adjuster receives a claim assignment, makes first contact with the involved parties, and […]