• Florida Certified Claims Adjuster Licensing Course

    • Approved by the Florida Department of Financial Services
    • Waives the State Adjuster Exam
    • 40-hour FL Approved 6-20 Course
    • 1-Year Access
    • 100% Online and Self-Paced
    • Multi-Media Learning Experience
    • Expert Academic Support
  • Become a Florida Certified Claims Adjuster $275

    Florida’s top-rated Florida Certified Claims Adjuster Licensing Course delivers everything you need—at just $275—to earn your All-Lines Adjuster license without sitting for the state exam. Our 100% online, self-paced 40-hour curriculum is approved by the Florida Department of Financial Services (per §626.221[j]), so you can waive the Florida All-Lines Adjuster Exam and focus on real-world skills from day one.


    Dive into a multi-media learning experience packed with engaging narration, dynamic graphics, and on-demand video lessons. You’ll get one-year access to all course materials, clear, step-by-step licensing instructions, and the flexibility to take your final exam whenever—and wherever—it’s convenient for you. Plus, our dedicated claims experts and technical support team are always on hand to answer your questions.


    Complete the course with confidence, secure your Florida All-Lines Adjuster’s license, and start helping policyholders when they need you most. With AE21’s structured approach, expert guidance, and exam-waiver advantage, you’ll be ready to launch—or advance—your adjuster career faster and more affordably than ever before.

Course Outline

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  • Section 1: Introduction to Claims Adjusting
    Learn fundamental insurance principles, adjusting practices, and basic tenets of liability and property claims.
  • Section 2: Liability and Casualty Policies
    Dive deeper into automobile liability, personal injury protection, general liability, and workers’ compensation.
  • Section 3: Property Insurance Policies
    Explore homeowners and commercial property insurance, inland and ocean marine, and farm and flood insurance.
  • Section 4: Automobile Physical Damage Claims Handling
    Focus on automobile physical damage claims handling and mechanical breakdown coverage.
  • Section 5: Health Insurance and Residual Markets
    Briefly touch on health insurance and residual markets, along with important claims handling guidelines.
  • Section 6: Interactive Case Studies
    Analyze two real-life case studies, evaluating coverages and damages just like a claims adjuster.
  • Final Exam
    Conclude your course with a 100-question final exam. With our reinforced-learning format and 98% first-time pass rate, you can rest assured in your ability to pass and earn the CCA designation.
  • Comprehensive Study Materials

    Printable and fillable guided note-taking workbooks help you create an offline study guide and enhance retention.

  • Unlimited Practice Exams

    Mimic the official FL exam with unlimited practice tests, drawing from a bank of hundreds of questions.

  • Self-Paced Learning

    Empower yourself with the flexibility to choose your ideal study style and speed.

  • Engaging Content

    Optional audio narration, vivid graphics, and occasional videos make learning enjoyable and effective.

  • Mastery Quizzes

    Each lesson is followed by a mastery quiz to ensure you’re on the right track.

  • Expert Support

    Benefit from over half a century of combined industry experience, with seasoned subject matter experts available to assist you with any challenges.

  • The training courses offered by AE21 are by far the best I have experienced in my career as an adjuster. The modules were well made, included a lot of information, and were very easy to follow. Each chapter has a quiz at the end that helped confirm you understood the material, and then each section had a test to really check your comprehension. By the time I took my final exam I was 100% confident in my ability to get my license. Thank you AE21 for your support, and I look forward to all of my future CE classes on your platform.

    E. Adams

  • I just finished the course for my Florida adjuster licensing and I feel like there was a lot of information presented in an easily digestible way. The case studies really make it easier to grasp what was explained in a more real world way.

    K. Back

  • I just wanted to thank you for providing this course and others like it. I found it to be a tremendous resource and incredibly helpful not only to learn but also the coaching on how to apply for the license. The 6-20 FL course will be the first of many I undertake and AE21 will be my go to for continuing my education and maintaining my license to standard. I will also be sure to strongly recommend AE21 not only to my colleagues but to anyone looking to enter the industry as I am a staunch believer in the programs you have to offer. You provide a wonderful service. Well Done.

    L. Turzo

  • My experience with learning the Florida Certified Claims Adjuster Licensing Program using AE21 was great! The lessons were narrated, animated, and detailed in nature. I found the website easy to navigate, and I was able to go back and review any information at any time during the learning phase. I enjoyed this course and look forward to using ea21online for future learning experiences.

    H. Grigsby

Frequently Asked Questions

How long is the course?

This course, certified by the Florida Department of Financial Services, provides the Certified Claims Adjuster designation, allowing you to obtain your All-Lines Adjuster license without the state-administered exam. The course is designed to be equivalent to a 40-hour classroom or self-study course. However, learning speeds vary—those with prior insurance experience may complete it in less time, while others may need more time. It’s self-paced, ensuring you can progress at your own speed.

Due to the significant responsibility of insurance adjusters and their impact on the public, we expect all students to approach this course seriously and with integrity. Completion will demonstrate your readiness for timely and appropriate claims practices.

Once enrolled, how long do I have to complete the course?

You have one year from enrollment to complete the course. If you need more time beyond the 1-year access, extensions may be requested for $25 per 30 days, provided the request is received within 60 days of the course's expiration. If more than a year has passed since your last course activity, you must restart the course from the beginning.

To request an extension, submit a support ticket or call our office at 800-820-4550.

What kind of adjusters must be licensed in Florida?

All adjusters of every kind and type must be licensed.

Can I get a license for just a specific kind of adjusting, like property, catastrophe, or auto?

No, Florida only offers an All Lines Adjuster License (6-20 for residents or 7-20 for non-residents).

Note: If you wish to become a Public Adjuster, you must first hold a 620 or 720 All Lines Adjuster license for at least 6 months before testing for the Public Adjuster license (3-20 license).

Do I have to take an exam to get the All Lines Adjuster license?

You can avoid sitting for the the state exam by obtaining the Certified Claims Adjuster (CCA) designation. This course provides the CCA designation, allowing you to bypass the state exam. For more information on designations, click here: Designations

Do I have to take an examination if I want to switch from one adjuster license to another?

Possibly. If you already hold a valid adjuster license in Florida, you may qualify for an equal or lesser license without an exam. Non-residents may be exempt from the exam—check the list of reciprocating states for more details: Reciprocating States.

Note: If you wish to switch to a Public Adjuster license, you must take the public adjuster exam per Florida Statute 626.221.

What is Reciprocity?

Reciprocity allows adjusters licensed in one state to apply for a license in another state without taking that state's exam or pre-licensing course. This saves time and money, as many states recognize licenses from other states with mutual agreements.

What other states are reciprocal with the Florida adjuster license?

For a list of states that honor Florida’s adjuster license, visit the official Florida Department of Financial Services website: Florida Reciprocating States

When does my license expire?

Your license will expire if 48 months pass without an active appointment. Failure to complete continuing education may result in the cancellation of your appointment.

How do I check the status of my application?

To check your application and license status, visit the DFS "MyProfile" page.

What are the fees for the application and fingerprints?

A current listing of the state's application and fingerprinting fees can be found HERE
**Note that by taking this course, you will not be required to pay an Examination fee.

How do I arrange for fingerprinting?

For current instructions on fingerprinting for both residents and non-residents, click HERE.

How long will I have access to the program once I enroll?

You will have access to the Florida “CCA” Designation course, “The Laws & Rules of Florida Public Adjusting”, and “Florida Public Adjuster Practice Exams” for 1 year from the date of your enrollment in the Public Adjuster Apprentice Training Program.

What if I need an extension?

If more time is needed to complete the course beyond the provided 1-year access period, extensions may be available with an administrative charge of $25 per 30 days. To be eligible for an extension, such a request must be received within 60 days of the course’s expiration date.

Note regarding the FL CCA Licensing Program

If the course has been inactive for a year or more and an extension is requested, the course must be restarted from the beginning.

How should I use these three courses to prepare for my exam while completing my apprenticeship?

Our recommendation is as follows:

  • First, secure your All-Lines license by taking the Florida Certified Claims Adjuster Licensing Course (which will allow you to waive the state exam for this license type).
  • Next, you must be appointed by a fully-licensed Public Adjuster as a Public Adjuster Apprentice for a period of 6 months. During this time, while you are receiving on-the-job training with your mentor, we recommend studying for the exam using the Laws and Rules of Florida Public Adjusting, the Practice Exams, and referring back to the material in the Certified Claims Adjuster Licensing Program.
  • Then, once you have completed your apprenticeship and feel that you are ready, schedule and take your state-administered Public Adjuster exam and embark on your new career!

What is the difference between a Public Adjuster and an All-Lines Adjuster?

An All-Lines Adjuster handles insurance claims on behalf of an insurance carrier, independent adjusting firm, or third party administrator. When most people think of insurance claims adjusters, it is an All-Lines adjuster that they are thinking of.

According to Florida law, a Public Adjuster is anyone who, for money or commission, prepares, completes, or files an insurance claim for an insured policyholder, or who acts on behalf of or assists the policyholder in negotiating for or securing the settlement of a claim (or claims) for loss or damage that is covered by an insurance contract (policy). This also includes anyone who advertises for employment as an adjuster of such claims, or anyone solicits, investigates or adjusts such claims on behalf of a public adjuster.

In other words, a Public Adjuster works on behalf of the policy holder. Public Adjusters ONLY represent policyholders in property losses... most commonly, homeowner's claims.

I'm trying to decide if Public Adjusting is for me... who can I talk to?

We recommend reaching out to the Florida Association of Public Insurance Adjusters (FAPIA) to address questions pertaining to the work and business of public adjusting.

You can visit FAPIA online at https://www.fapia.net/